Check out our frequently asked questions regarding the air Cargo transport services we provide and clarify any doubts you may have.
The volumetric weight of a consignment is determined from its greatest length, width and height, including its packaging. If the volume thus calculated exceeds 6 000 cubic centimeters per kilogram, the consignment will be taxed based on the volume.
When evaluating the gross weight and volumetric weight, the highest value will be the chargeable weight for the consignment.
No, therefore the dispatcher must ensure that the Cargo is properly packaged for transport and in accordance with the type of goods.
Yes. In the case of movement of wooden packaging between third countries (non-EU) or between the European Union and third countries, in both directions, the International Standard for Phytosanitary Measures No. 15 applies.That is, it is mandatory that the "IPPC logo" mark appears on the packaging material, attesting to the treatment.
This standard was established within the Food and Agriculture Organization (FAO) through the International Plant Protection Convention and applies to packaging made of any type of wood — having been adopted, safe for a few exceptions, by all countries. Therefore, packaging that does not comply with this requirement is considered illegal and must be destroyed or treated, and the official phytosanitary services of the dispatcher countries must be notified of the occurrence by the carrier.
Rates vary depending on the country and the Handling Agent. We advise you to contact the destination delegation.
Freight can be paid at the destination, in accordance with local legislation. If it involves perishable cargo, live animals or mortal remains, you must consult the local Cargo office in advance.
Requirements vary depending on the destination and type of goods. We advise you to contact the destination delegation.
You will receive the Consignment Note and the corresponding invoice.
Yes, when issuing a Consignment Note, you can take out insurance for your consignment. The Consignment Note will function as an Insurance Policy when the respective premium is charged.
Facilities include temperature-controlled storage areas and priority handling procedures to minimize exposure to temperature variations.
With TAP it is possible to reserve active and passive containers from market-leading brands such as Envirotainer, CSafe, SkyCell and DoKaSch.
Yes, TAP has extensive experience in this type of consignment and allows transportation to be carried out in suitable containers, with positive or negative temperature control.
TAP Air Cargo has protocols to deal with temperature deviations, including immediate corrective actions and detailed reports to the Customer.
Yes, certain products may be subject to additional restrictions or requirements, especially if they are considered hazardous substances.
TAP Air Cargo has contingency plans to maintain product integrity during delays, including storage in temperature-controlled facilities.
Yes, while respecting safety and air transport rules. Please contact the TAP delegation or your freight forwarder.
For dogs and cats, TAP offers four models of containers for sale in Portugal at prices below market value.