Accessibility Information

Accessibility assistance contact details
One of our goals is to ensure that you have convenient access to all the information on our website. We welcome suggestions from our customers and the sharing of experiences that may help us make our website more accessible. We are available to help if you are having difficulties accessing our website. In this case, please contact us.

Use Adobe Acrobat Reader
Some documents on the website are stored in PDF (Portable Document Format). To view and print PDF files, Adobe Acrobat Reader (or an equivalent PDF file reader) must be installed on your computer:
It can be downloaded from the Adobe PDF Reader site.
Previous versions of Adobe Reader are also available.

Information on accessibility compliance testing
It is very important to TAP Air Cargo that our website is accessible to all, regardless of any disability. We continuously work towards this goal, using web design practices that are based on WeCo´s Accessibility Standards, which include and expand elements of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 (AA level).

Legislation concerning flights to and from the United States of America
TAP is covered by US regulations for non-discrimination on the basis of disability on all its flights to and from this country.
A copy of this document is available for consultation at the counters at the airports of Lisbon, Porto, New York (Newark) and Miami.

A copy of the provision may also be requested directly from the US Department of Transportation:

• By telephone, within the US, via the toll-free line for passengers with disabilities: 1-800-778-4838 (language) or 1-800-455-9880 (TTY);
• By telephone, to the Aviation Consumer Protection Division: 202-366-2220 (language) or 202-366-0511 (TTY);
• Through the US Department of Transportation website or by consulting the DOT document, 14 CRF Part 382 ACAA (PDF, 2 MB, EN);
• In writing, with the Aviation Consumer Protection Division:
  Aviation Consumer Protection Division C-75, U.S. Department of Transportation; 1200 New Jersey Ave., SE., West Building, Room W96-432; Washington, DC 20590, USA.