TAP Air Cargo Frequently Asked Questions

Please check our frequently asked questions related to the air cargo services that we provide and clarify all the questions you may have.

How is the cubic volume of my consignment calculated?
Which charges does the Customer have to pay when picking up the consignment?
Can I request the transportation of paints, batteries or other dangerous cargo?
Does TAP accept consignments that need monitoring with negative temperatures?
Can I have insurance on my consignment?
Can the transportation be paid at the destination?
Does TAP offer proper packages for cargo?
What proof will I have of the transportation payment?
What documents are required for the transportation?
Is the fumigation of wooden packaging compulsory?

Yes. In event of movements of wooden packaging from third countries (non EU) or between the EU and third countries, in both directions, we put into practice the International Standard for Phytosanitary Measures No. 15, meaning that it is mandatory to include in the wood packaging material the brand “logo IPPC” to certify treatment.

This standard has been established and agreed within the Food and Agriculture Organization (FAO) through the International Plant Protection Convention and applies to packages made of any kind of wood. Aside from a few exceptions, every country in the world has adopted the standard. Bearing this in mind, the packages that do not comply with this requirement are considered illegal and will be either destroyed or treated, and the official plant protection services of the dispatching countries notified of the occurrence by the Company.
Does TAP provide its own personal containers for transporting animals?
What will be the chargeable weight of my consignment?

TAP Air Cargo Frequently Asked Questions

How is the cubic volume of my consignment calculated?

Which charges does the Customer have to pay when picking up the consignment?

Can I request the transportation of paints, batteries or other dangerous cargo?

Does TAP accept consignments that need monitoring with negative temperatures?

Can I have insurance on my consignment?

Can the transportation be paid at the destination?

Does TAP offer proper packages for cargo?

What proof will I have of the transportation payment?

What documents are required for the transportation?

Is the fumigation of wooden packaging compulsory?

Does TAP provide its own personal containers for transporting animals?

What will be the chargeable weight of my consignment?